DUTIES AND RESPONSIBILITIES

• Schedule and manage training courses in NetSuite – schedule courses, reschedule and cancel as required.
• Schedule and manage training participant enrollments and holds – respond to sales and client requests for scheduling, rescheduling or cancellation and email confirmation information.
• Monitor enrollments of training courses, meeting minimum and maximum enrollment requirements.
• Monitor client holds of training courses, following up with sales account manager for payment or rescheduling of participant.
• Email sales weekly the jeopardy lists and cancellation of training courses.
• Add training events and remove from the website as needed.
• Schedule and manage training laptop resources and in-person training facilities.
• Prepare shipments of training manuals, headsets and laptop resources to students and facilities.
• Keep track of training manuals inventory and order manuals when needed.
• Complete monthly training reconciliation/fulfillment of completed training orders.
• Other duties as assigned.

REQUIREMENTS

• A college or university education in business administration or 3 years of applicable work experience.
• Logistics, event planning &/or administrative experience required.
• Hands-on approach, “roll up your sleeves" type of person. Highly organized and detail oriented.
• Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, in person and via electronic media internally and with clients).
• Strong MS Windows applications experience and technical competence – MS Office Suite, Outlook/Exchange, etc.
• Must have a valid drivers’ license and a reliable means of transportation as some traveling is required to offices and shipping depots.
• Personable and enjoys working with other people on a team.
• Goal oriented, highly motivated, and energetic.
• Work onsite in the Auburn, New Hampshire office.

Desirable:

• Experience with CRM systems, NetSuite experience an asset.
• Manufacturing and/or Engineering experience an asset